Privacy at Meadow & Mat

Information connected with an enquiry

When you contact Meadow & Mat, the information you choose to provide may include your name, reply details, the service you are interested in and the context needed to answer. Photographs and attachments can contain more information than the request requires. Keep unrelated people, documents and sensitive household information out of the material you share.

The purpose of handling an enquiry is to respond, discuss the proposed service and keep an appropriate record of the exchange. Please provide only information relevant to that conversation. Do not send payment credentials or identity documents through an ordinary message.

Website delivery and correspondence

Website hosting can involve ordinary technical records needed to deliver pages and investigate operational issues. Information supplied by email is handled through the email systems involved in that correspondence. Those providers have their own terms and privacy arrangements. This site does not request information for an advertising profile or require an account to read its service pages.

An enquiry may need to be shared with a provider involved in fulfilling the specific request, or disclosed where a legal obligation applies. The information should be limited to the purpose involved. Contact Meadow & Mat to ask about the handling of your correspondence, correction of inaccurate details or an appropriate deletion request.

Retention and privacy requests

Records should be retained for the purpose for which they are needed and any applicable obligations, rather than kept indefinitely without a reason. When asking about a previous exchange, identify it using the minimum practical details. We may need to clarify the request before responding, particularly when a record involves another person.

Use the contact details shown on this website for a privacy question. Include a way to reply and describe the record or concern. Avoid adding new sensitive information simply to locate an earlier message. The handling of a specific request depends on its circumstances and the requirements that apply.